Netiquette

The Internet has changed the way we communicate, research, read, watch, listen, interact, and socialize. There are many different points to be taken into consideration when using electronic communication.

Read carefully your messages before sending. Due to time constrain, we often type and send out messages without carefully reading and spellchecking them. This might lead to misinterpretation and confusions.

Electronic messages could be short-lived or permanent. With 2.8 GB storage in Gmail, CD/DVDs, and servers, electronic mail could be stored for years, but it also can disappear or be deleted. Also, electronic mail can be altered, information corrupted, text reformatted, and printed.

Security and privacy is not guaranteed. Even in organizations with the most high level of Internet security, your messages can't be considered private. They can be viewed by your organization's network administrator, your boss, and can be used against you many years later.

Writing style

• At work, keep your style formal but friendly;
• Make sure your messages are easy to read and understand;
• Cite appropriate references;
• Keep messages short;
• Use descriptive title for your messages;
• Be careful with humor and sarcasm. People can't see your facial expressions, gestures, and can't hear your tone of voice. Use emoticons and smileys to indicate humor :-)
• Use to the same standards of behavior online that you follow in real life.

Further reading:
A Guide to Electronic Communication & Network Etiquette
The Core Rules of Netiquette